Refund Policy

Overview

Here at Card Games Australia, we take pride in ensuring that your goods have been carefully picked are packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door.

However, sometimes items do become damaged in transit thereby making the goods unfit for their intended purpose. If this is the case with your item please contact Card Games Australia immediately via email to cardgamesaus@gmail.com.

Customers who have purchased from Card Games Australia should note that all returns/exchange enquiries must be received by Card Games Australia within 5 days of you receiving your goods at your nominated delivery address. A Card Games Australia Customer Support representative will be in contact with you within 1 - 2 business days after receiving your enquiry.

Upon receiving notification of damage, we may request photographic evidence of the parcel and/or the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.

Damaged and or Defective items

Card Games Australia will only issue refunds, exchange products if the damaged/defective item is returned to us in exactly the same condition it was received by the customer.

Card Games Australia will cover the shipping cost of the damaged/defective item from the customer's nominated delivery address to our nominated address. However, it must be noted that Card Games Australia reserves the right not to reimburse postage costs unless it expressly approves of the item being returned to us - therefore, it is very important that if you have got a damaged/defective item, you must contact us within 5 days of receiving that item.

Change of Mind

Card Games Australia does not offer refunds or Exchanges for change of mind.

Order Cancellation

For placed orders, you may request a 100% no-hassle refund if your goods have not been shipped. Please send us a new email to inform us that you wish to cancel your order. Your payment will be refunded through the same payment method used during checkout.

Please note that a 5% handling fee will apply, due to the associated fees charged by the companies to us in these circumstances.

Refunds

All refunds are at the discretion of Card Games Australia. Unless your item is deemed damaged/defective or is different from what was advertised you will not be entitled to a refund.

In the event of a refund, you will receive your money in the same manner and currency in which you paid ie. Credit Card or PayPal

•Credit Card

Refunds to credit cards will be made to the exact card that was used to purchase the item. The refund will be made in Australian Dollars (AUD. It can take up to 30 days for the refund to show up on the card statement.

In the event of your card expiring or being cancelled, we may require additional documation to process your refund. 

• Paypal

How a refund is credited depends on how the original payment was made:

If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.

If you paid by credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on the card statement.

Refunds are issued in Australian Dollars (AUD).