Pre-Order Policy

To provide our valued customers piece of mind when purchasing with us, Card Games Australia are now making available Pre-Orders for some of our online Items.

We offer this service for limited release items, as sometimes we may sell out of an item and pre-ordering will be ensure there is stock reserved and will be shipped out to you immediately upon the official release date

Below are the Terms and Conditions of our Pre-Order Policy. Please ensure all conditions of sale are read and understood prior to placing your order with us.

PRE-ORDER PRODUCT ETAs

We list the planned launch date of the product on every pre-order description.These planned launch dates can be found within the first two lines of the relevant product’s description.

Please note that all planned launch dates are provided as an estimate, as further delays can occur from time to time due to circumstances beyond our control including (but not limited to), publisher shipping delays, supplier shortages or publisher manufacturing issues.

In the event of a delay, we will update the listing to reflect the new date of arrival and will endeavour to notify all customers affected whenever major delays (more than 2 months) occur.

WHEN WILL I RECEIVE MY PRE-ORDER?

Products marked as “PRE-ORDER” will be dispatched as soon as stock arrives to our warehouse, unless there is a pre-defined retail release date from a publisher that we are required to adhere to.

In this situation, your pre-order product will be held from dispatch or pick-up until its official release date.

ORDERS PLACED CONTAINING A PRE-ORDER PRODUCT

If your order contains both a pre-order product and additional stocked items, please note that we will hold the entire order from dispatch until the pre-order product is stocked in to our warehouse or the official release date for the pre-order product has arrived.

ORDERS PLACED CONTAINING MULTIPLE PRE-ORDER PRODUCTS

If your order contains multiple pre-order products and/or additional stocked products, please note that we will hold the entire order from dispatch until the final pre-order product is stocked in to our warehouse, or the official release date for the final pre-order product has arrived.

I WANT TO CANCEL MY PRE-ORDER

Please urgently contact us here with your order number. We will do our best to accommodate such requests, subject to the relevant terms and conditions set out in our Returns Policy.

Unfortunately due to our order processing, packing and dispatching procedures within our warehouse, we will be unable to cancel or amend any part of any orders for, or containing, pre-order TCG products if the request is made within five days of the product release date.